REFUND POLICY
At Ozzie's Catering, we strive to provide the highest quality service and food for all our clients. We understand that sometimes circumstances change, and we have established the following refund policy to ensure fairness and clarity for all parties involved.
Deposit Refunds
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A 50% deposit is required to secure your booking.
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Deposits are fully refundable if cancellation is made 30 days or more before the event date.
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If cancellation is made 15-29 days before the event, 50% of the deposit will be refunded.
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Deposits are non-refundable if cancellation occurs 14 days or less before the event.
Full Payment Refunds
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Full payment is due 7 days before the event date.
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If cancellation occurs after full payment:
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75% refund if cancelled 6-7 days before the event
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50% refund if cancelled 3-5 days before the event
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25% refund if cancelled 1-2 days before the event
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No refund for same-day cancellations
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In case of unforeseen circumstances (e.g., severe weather, natural disasters), we will work with you to reschedule the event or provide a full refund.
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If Ozzie's Catering is unable to fulfill the contract due to any reason, a full refund will be provided.
Special Circumstances
If you are unsatisfied with our services or food quality, please inform us immediately during the event. We will make every effort to rectify the situation. If the issue cannot be resolved to your satisfaction, we will provide a partial refund based on the nature and extent of the problem.
Quality Guarantee
Approved refunds will be processed within 5-10 business days and will be issued using the original payment method.
We reserve the right to review each situation on a case-by-case basis. Our goal is to ensure customer satisfaction while maintaining fair business practices.
For any questions or concerns about our refund policy, please contact us at 703-717-3164.
Last updated: August 25, 2024